Terms of Use
  • Cancellation & Refund Policy

    CANCELLATION &REFUND POLICY

     (For Products & Services we sell online at www.soltherm.in)

    SOLTHERM 100% BUYER PROTECTION PROGRAM DETAILS

    www.soltherm.in has a friendly Cancellation & Refund Policy to ensure your online purchase is free of stress. We offer "100% Buyer Protection Program" for our valued customers. We are always with you, before your purchase and after your purchase. We may not be not perfect but we have ensured that our Cancellation Policy does not bring any ugly surprises to you post your purchase.

    What is www.soltherm.in’s Cancellation & Refund Policy?

    Our "100% Buyer Protection Program" allows for easy refunds for:

    1. Merchandise which you received is not “Satisfactory/ Defective" condition.
    2. Merchandise not as per description/ standards/ up to mark as described on the website.
    3. Merchandise which you may not use because of its being not conforming international parameters/ norms/ standards for quality and design related issues.

    Please follow the below given steps to register your Return / Dispute within 7 days of receipt of the product. Return Request / Disputes registered after 7 days of delivery may not be entertained by www.soltherm.in.

     

    HOW TO RAISE RETURN REQUEST/ DISPUTE FOR AN ORDER?

    You need to register your dispute in following manner;

    To register Return Request / Dispute, please follow below mentioned easy process:

    1. You simply raise your complain through mailing us at customercare@soltherm.in and register your complain.
    2. Our customer care team will look into the issue and communicate you for proper resolution of the issue by up gradation of your Merchandise.
    3. We request you to please submit the mentioned below required details on mail/ website correctly otherwise the refund will be declined & once refund is declined we will not be able to issue the refund again, provided voucher will be issued for the same amount.
      1. Name as per Bank Account
      2. Bank Account Number
      3. Bank IFSC Code (IFSC code is a unique eleven digit code which is a combination of alphabets and numbers)

    TERMS

    By accessing this web site, you are agreeing to be bound by www.soltherm.in’s Terms and Conditions of use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The products/ services we are selling on www.soltherm.in are protected by applicable copyright and trade mark law.

    CANCELATION POLICY FOR ORDERS PLACED WITH SOLTHERM

    1. All orders are non-cancellable. Any cancellation requests will be considered at the sole discretion of SOLTHERM, If approved, all cancellations will be subject to a cancellation fee and a restocking fee to be determined at the sole discretion of SOLTHERM
    2. Shipping cost/ Processing Expenses, if any are non-refundable.
    3. If Order placed through prepaid mode via. Credit or Debit Card, no need to share the bank details as refund will be credited back to the respective Credit Card or in the bank account through which the Debit is associated.
    Please Note: -
    • 25% deduction in total payment if the order is cancelled within 15 days of order placed.
    • 50% deduction in total payment if the order is cancelled within 30 days of order placed.
    • 75% deduction in total payment if the order is cancelled within 30 days of order placed.
    • No refund will be made if the order is cancelled after 45 days of order placed.

    USE LICENSE

    Permission is granted to temporarily download one copy of the materials (information or software) on www.soltherm.in's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

    1. Modify or copy the materials
    2. Use the materials for any commercial purpose, or for any public display (commercial or non-commercial)
    3. Attempt to decompile or reverse engineer any item contained on www.soltherm.in's web site
    4. Remove any copyright or other proprietary notations from the materials, OR
    5. Transfer the materials to another person or "mirror" the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and may be terminated by www.soltherm.in at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

     

    LIMITATIONS

    In no event shall www.soltherm.in or its suppliers/ sub venders be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on www.soltherm.in's Internet site, even if www.soltherm.in or a www.soltherm.in authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

     

    MODIFICATIONS  

    www.soltherm.in may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

     

    GOVERNING LAW & JURISDICTION

    Any claim relating to www.soltherm.in's web site shall be governed by the laws of the Republic of India without regard to its conflict of legal provisions. And the Courts at Lucknow Uttar Pradesh INDIA will have original jurisdiction over any such dispute.

     

    POLICY AMENDMENTS

    We may update this policy from time-to-time by posting a new version on our website.

    Last Updated on March 21, 2022

     

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